Return & Refund Policy
At Lashara Jewels, we take pride in delivering high-quality jewellery with proper quality checks and secure packaging. Please read our policy carefully before placing an order.
❌ No Refund Policy (Important)
🚫 We do NOT offer refunds under any circumstances.
- Once an order is placed, it cannot be refunded.
- We do not provide refunds for:
- Change of mind
- Dislike of product
- Delay in delivery due to courier issues
- Minor color/appearance variations
👉 By placing an order with Lashara Jewels, you agree to this strict no refund policy.
🔁 Replacement Policy (Only in Case of Damage)
We only offer replacement in rare cases where:
✔ You receive a damaged product
✔ You receive a wrong item
Conditions:
- You must inform us within 24 hours of delivery
- Provide:
- Unboxing video (mandatory)
- Clear photos of the issue
⚠️ Without an unboxing video, replacement requests will not be accepted
📦 Replacement Process
- Once approved, we will arrange a replacement shipment
- No extra charges for replacement in valid cases
- Replacement delivery timeline: 5–7 business days
🚫 Non-Eligible Cases
We do NOT accept returns or replacements for:
- Used or worn products
- Damage caused after delivery
- Improper handling or storage
- Normal wear and tear
- Slight color differences due to lighting/screens
📭 Order Cancellation
- Orders can only be cancelled within 12 hours of placing the order
- After that, cancellation is not possible
💎 Important Note
Our jewellery is fashion/artificial jewellery, and we maintain strict quality standards before dispatch.
We encourage customers to:
- Read product descriptions carefully
- View all product images
- Reach out to us for any doubts before ordering
📞 Need Help?
For any issues, feel free to contact us:
- WhatsApp / Instagram DM / Email
We’re here to assist you ❤️
✨ Final Note
At Lashara Jewels, every piece is packed with care and love. We request our customers to review all policies before placing an order to ensure a smooth shopping experience.