Frequently Asked Questions (FAQs)
❓ Frequently Asked Questions (FAQs) – Lashara Jewels
We’ve answered the most common questions to make your shopping experience smooth and transparent.
💎 Products
1. What type of jewellery do you sell?
We offer high-quality fashion (artificial) jewellery, including bridal sets, temple jewellery, necklaces, earrings, and more.
2. Is your jewellery anti-tarnish?
Some of our products are anti-tarnish, but not all. Please check the product description for specific details.
3. Will the product look exactly like the images?
We try our best to display accurate images. However, slight color variations may occur due to lighting and screen differences.
🚚 Shipping & Delivery
4. How long does delivery take?
- Order processing: 1–3 days
- Delivery: 3–7 business days across India
5. Do you offer free shipping?
✅ Yes! We offer FREE shipping on orders above ₹999
Shipping charges apply to orders below that amount.
6. How can I track my order?
Once shipped, you’ll receive a tracking link via SMS/Email/WhatsApp.
💳 Orders & Payments
7. What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- (Optional) Cash on Delivery (if enabled)
8. Can I cancel my order?
Yes, but only within 12 hours of placing the order. After that, cancellation is not possible.
❌ Returns & Refunds (Important)
9. Do you offer returns or refunds?
🚫 No. We do NOT offer returns or refunds under any circumstances.
10. What if I don’t like the product?
We do not accept returns for:
- Change of mind
- Personal dislike
- Minor differences in appearance
🔁 Replacement Policy
11. When can I request a replacement?
We only offer replacement if:
- You receive a damaged product
- You receive a wrong item
12. What is required for a replacement?
You must provide:
- Unboxing video (mandatory)
- Clear images of the issue
- Report within 24 hours of delivery
13. How long does replacement take?
Approved replacements are delivered within 5–7 business days.
⚠️ Other Important Info
14. What if I enter the wrong address?
Please double-check your details. We are not responsible for delivery issues caused by incorrect addresses.
15. How should I take care of my jewellery?
- Avoid water, perfumes, and chemicals
- Store in a dry place
- Clean with a soft cloth after use
16. Do you sell real gold or silver jewellery?
No, we sell artificial/fashion jewellery only.
📞 Need Help?
Still have questions? Feel free to reach out to us:
- Instagram DM
We’re always happy to help ❤️
✨ Final Note
By shopping with Lashara Jewels, you agree to all our policies, including our strict no refund policy. We recommend reviewing all product details before placing your order.